Do relational capabilities impede or promote technological and market breakthroughs? Kyriakos Kyriakopoulos Mathew Hughes Paul Hughes 2134/10272158.v1 https://repository.lboro.ac.uk/articles/conference_contribution/Do_relational_capabilities_impede_or_promote_technological_and_market_breakthroughs_/10272158 To address the conflicting claims on the role of relational capabilities in breakthrough innovation, we explore the effects of two market relating capabilities—channel management and customer relationship management (CRM) capabilities on the incidence of technological and market breakthroughs. <br> 2019-11-08 14:33:29 Relational capabilities Technological radicalness Market radicalness High–tech B2B industries