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Matt Sinclair
Matt
Sinclair
Leila Sheldrick
Leila
Sheldrick
Maria A. Moreno
Maria A.
Moreno
E.L. Dewberry
E.L.
Dewberry
Consumer intervention mapping—A tool for designing future product strategies within circular product service systems
Loughborough University
2018
Circular design
Circular economy
Product lifecycle
Intervention mapping
Scenario matrix
Sustainable futures
Design Practice and Management not elsewhere classified
2018-07-05 12:49:50
Journal contribution
https://repository.lboro.ac.uk/articles/journal_contribution/Consumer_intervention_mapping_A_tool_for_designing_future_product_strategies_within_circular_product_service_systems/9347924
Re-distributed manufacturing presents a number of opportunities and challenges for New Product Development in a future Circular Economy. It has been argued that small-scale, flexible and localised production systems will reduce resource consumption, lower transport emissions
and extend product lifetimes. At the same time smart products within the Internet of Things will gather and report data on user behaviour and product status. Many sustainable design tools have previously been developed but few are able to imagine and develop visions of how future sustainable product service systems might be manifested. This paper introduces the concept of Consumer Intervention Mapping as a tool for creating future product strategies. The tool visualises the points
within a product’s lifecycle where stakeholders are able to intervene in the product’s expected journey. This perspective enables the rapid construction of scenarios that explore and describe future circular product service systems. Validation of the tool in three workshops is described and the outcomes are
presented. Consumer Intervention Mapping is successful in creating scenarios that describe existing product service systems and new product concepts adapted to a Circular Economy paradigm. Further
work is required to refine the tool’s performance in more focused and reflective design exercises.