%0 Journal Article %A Jackson, Tom %A Burgess, Anthony K. %A Edwards, Janet %D 2006 %T A simple approach to improving email communication: going back to basics %U https://repository.lboro.ac.uk/articles/journal_contribution/A_simple_approach_to_improving_email_communication_going_back_to_basics/9401927 %2 https://repository.lboro.ac.uk/ndownloader/files/17018492 %K untagged %K Information and Computing Sciences not elsewhere classified %X Email communication is becoming a burden for many employees and the way email is handled is far from efficient [5]. Employees are overwhelmed by the volume [4], lose important items [6], and feel pressured to respond quickly (often within seconds [3]). The major research in this field is trying to solve these problems by designing and building better email systems through understanding email usage [5]. Although these systems will probably improve email communication, would going back to basics provide, at worst, an interim solution? %I Loughborough University