A framework for investigating human factors issues associated with the implementation of new ICT systems in construction organisations
Robby Soetanto
Andrew Dainty
Andrew Price
Jacqui Glass
2134/16543
https://repository.lboro.ac.uk/articles/conference_contribution/A_framework_for_investigating_human_factors_issues_associated_with_the_implementation_of_new_ICT_systems_in_construction_organisations/9432818
The failure of Information and Communication Technology (ICT) applications has
been well documented in many industries and organisations. Many studies have
attributed these failures to non-technical issues, i.e. those linked to human factors. A
thorough review of the literature in ICT systems implementation and human factors
domains suggests that a complete assessment of a new ICT systems implementation
should address both organisation and end-user factors which demand different
assessment approaches, but which are closely interrelated. This paper discusses the
importance of taking account of socio-technical and user-centred issues in
construction organisations, and presents a framework for enabling construction
organisations to embed new ICT systems more effectively in the future. This
framework combines aspects of action research methodology, the Technology
Acceptance Model (TAM) and other usability evaluation studies, which allow
integrated assessment of organisation and end-user factors. Due to their
complementariness and synergy, the benefits gained from this integrated framework
should be more than the sum of individual aspects. This integrated framework should
help to reduce resistance to change within construction organisations, enhance user
acceptance of new ICT systems and enhance organisation competitiveness.
2014-12-22 14:25:55
Human factors
ICT systems implementation
Action research
Technology Acceptance Model
Usability evaluation
Built Environment and Design not elsewhere classified