2134/4368
Muzani Mustapa
Muzani
Mustapa
Patricia Carrillo
Patricia
Carrillo
The potential of knowledge management processes for facilitating PFI projects
Loughborough University
2009
Knowledge management
Operational stage
PFI
Built Environment and Design not elsewhere classified
2009-03-23 12:15:36
Conference contribution
https://repository.lboro.ac.uk/articles/conference_contribution/The_potential_of_knowledge_management_processes_for_facilitating_PFI_projects/9432902
Knowledge management (KM) is one of the strategies that can be used to improve organisational
competitiveness and performance. Like the Private Finance Initiative (PFI), KM attempts to improve service
performance. Facilities Management (FM) now has an increasingly important role to play in PFI projects. It is
therefore important within the PFI-FM context, to manage knowledge for facilities, particularly on its processes,
the approaches to dealing with problems, and the management of day-to-day operations. This allows facilities
managers to be more effective at both the operational and managerial levels. The aim of this paper is to identify
knowledge management’s potential and its relevance to the integration of facilities management practice in PFI
projects. Reviews on current practice, issues and problems, indicate that it would be beneficial to adapt
knowledge management in FM organisation, particularly at the operational level. By adopting KM, it could
facilitate the effectiveness of managing services and later overcome the shortfalls in meeting expectations and
the desired performance level of FM organisations. A discussion is also included on the future research direction
for the development of a conceptual framework to support the integration of facilities management practices
with relevant knowledge management principles.