Post-implementation analysis of a B2B e-marketplace
Mesut Pala
Francis Tekyi Edum-Fotwe
Kirti Ruikar
Nathan Doughty
Chris Peters
2134/38039
https://repository.lboro.ac.uk/articles/journal_contribution/Post-implementation_analysis_of_a_B2B_e-marketplace/9438458
The advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering
and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their
supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has
been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms.
By adopting a case study research method with a longitudinal approach to data collection, the study on which this
paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s eMarketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS
body of knowledge, the analysis revealed several important challenges related to system (functionality and
usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems
implementation. Through incorporating the case study findings to the conceptual model, the study offers several
suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems.
2019-06-20 10:52:01
E-commerce
E-marketplace
Adoption
Evaluation
AEC
B2B case study
Built Environment and Design not elsewhere classified