Avoiding giving advice in telephone counselling for children and young people: empowerment as practical action
Carly Butler
Susan Danby
Michael Emmison
2134/18406
https://repository.lboro.ac.uk/articles/chapter/Avoiding_giving_advice_in_telephone_counselling_for_children_and_young_people_empowerment_as_practical_action/9476165
Kids Helpline is an Australian 24-hour telephone counselling helpline for children and young people up to the age of 25 years old. The service operates with the core values of empowerment for clients, and the use of child-centred practices,one aspect of which is a non-directive approach highlighted by the avoidance of overt advice giving. Through analysis of a single call to the helpline, this chapter demonstrates how counsellors actively manage and minimise the normative and asymmetric properties of advice in the course of helping clients develop options for change. In doing so we illustrate the practical relevance and enactment of abstract institutional policies and discuss the interactional affordances of institutional constraints on practice.
2015-08-05 10:49:31
Conversation analysis
Helplines
Children
Advice
Empowerment
Language, Communication and Culture not elsewhere classified
Studies in Human Society not elsewhere classified