%0 Journal Article %A Stokoe, Elizabeth %D 2019 %T How real people communicate %U https://repository.lboro.ac.uk/articles/journal_contribution/How_real_people_communicate/9479096 %K untagged %K Language, Communication and Culture not elsewhere classified %K Studies in Human Society not elsewhere classified %X As a scientist of conversation, people often ask me about many aspects of human communication. Some questions draw upon commonly-held myths about the way we speak. For example, if I am showing an audience how customer service works over the telephone, people ask about ‘body language’, and the limits of the voice-only mode. They ask about the relative status of talking versus what our bodies do to communicate. And their questions often reveal a presupposition about the answer. Body language, it is assumed, has primacy over words. Our words transmit one message, but our bodies leak another. Actions speak louder than words...... %I Loughborough University