%0 Conference Paper %A Arsenovic, Jasenko %A Edvardsson, Bo %A Gruber, Thorsten %A Akesson, Maria %A Tronvoll, Bard %D 2016 %T Co-creating the service recovery experience – A new lens on service recovery [Abstract] %U https://repository.lboro.ac.uk/articles/conference_contribution/Co-creating_the_service_recovery_experience_A_new_lens_on_service_recovery_Abstract_/9499772 %2 https://repository.lboro.ac.uk/ndownloader/files/17126498 %K untagged %K Business and Management not elsewhere classified %X Co-creating the service recovery experience – A new lens on service recovery [Abstract] %I Loughborough University