2134/21974 Nicola Bateman Nicola Bateman Karen Maher Karen Maher Raymond Randall Raymond Randall Drivers of change in the UK Fire Service: an operations management perspective Loughborough University 2016 untagged Business and Management not elsewhere classified 2016-07-14 10:20:20 Chapter https://repository.lboro.ac.uk/articles/chapter/Drivers_of_change_in_the_UK_Fire_Service_an_operations_management_perspective/9500129 The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.