2134/21974
Nicola Bateman
Nicola
Bateman
Karen Maher
Karen
Maher
Raymond Randall
Raymond
Randall
Drivers of change in the UK Fire Service: an operations management perspective
Loughborough University
2016
untagged
Business and Management not elsewhere classified
2016-07-14 10:20:20
Chapter
https://repository.lboro.ac.uk/articles/chapter/Drivers_of_change_in_the_UK_Fire_Service_an_operations_management_perspective/9500129
The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting
in later retirement age and budget limitations; the fire service is also subject to other societal
changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these
changes and considers them from an operations management perspective. A method for how to
measure operational effectiveness is proposed and its use in informing changes to operating practice
in the fire service is advocated.