Designing emotion-centred Product Service Systems: the case of a cancer care facility Patrick Stacey Bruce S. Tether 2134/24236 https://repository.lboro.ac.uk/articles/report/Designing_emotion-centred_Product_Service_Systems_the_case_of_a_cancer_care_facility/9500339 Product Service Systems (PSS) designers are increasingly signalling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. The paper draws on and extends appraisal theory, uses it as a lens by which to analyse ‘emotional chain reactions’ in the data, and produces implications for PSS design theory and practice. 2017-02-24 14:14:18 Product-service systems Emotion Business and Management not elsewhere classified