2134/8345
Neil Doherty
Neil
Doherty
Ivor Perry
Ivor
Perry
The cultural impact of workflow management systems in the financial services sector
Loughborough University
2011
untagged
Business and Management not elsewhere classified
2011-05-05 13:01:43
Journal contribution
https://repository.lboro.ac.uk/articles/journal_contribution/The_cultural_impact_of_workflow_management_systems_in_the_financial_services_sector/9502001
The implementation of information systems is increasingly resulting in significant
changes to the host organisation’s culture. In particular, the workflow management system
(WFMS) is one new technology that, because of its tendency to have a direct impact on the
organisation and execution of work, has the potential to significantly modify an organisation’s
culture. This qualitative research investigates the nature of the relationship between WFMS
and organisational culture, in the UK financial services sector The research concludes that
WFMS have the potential to modify culture in a positive way by improving the organisations
customer orientation, flexibility and quality focus.