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Jean-Francois Stich
Jean-Francois
Stich
Monideepa Tarafdar
Monideepa
Tarafdar
Cary L. Cooper
Cary L.
Cooper
Patrick Stacey
Patrick
Stacey
Workplace stress from actual and desired computer-mediated communication use: a multi-method study
Loughborough University
2016
Computer-mediated communication
Email
Instant messaging
Technostress
Workplace stress
Workload
Work relationships
Wellbeing
Misfit
Person-environment fit
Multi-method study
Business and Management not elsewhere classified
2016-12-14 14:27:50
Journal contribution
https://repository.lboro.ac.uk/articles/journal_contribution/Workplace_stress_from_actual_and_desired_computer-mediated_communication_use_a_multi-method_study/9504656
The use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications, but also how they desire to use them. This paper examines how the individual’s actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging), and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organizational conditions such as available media or co-workers preferences. The findings emphasize the importance of considering the individuals’ desired use of CMC media, and their subjective appraisals of different media.