2134/10729
Yee Goh
Yee
Goh
Matt Giess
Matt
Giess
Dave Stewart
Dave
Stewart
Chris McMahon
Chris
McMahon
Application of faceted classification to in-service records
Loughborough University
2012
Product-service systems
Feedback
Information organisation
Service records
Mechanical Engineering not elsewhere classified
2012-10-18 12:46:58
Conference contribution
https://repository.lboro.ac.uk/articles/conference_contribution/Application_of_faceted_classification_to_in-service_records/9547556
Information about the functional or operational
performance of the product through life is useful in providing
validation and updating of knowledge assumed at the design
stage. The collection and exploitation of feedback from
experience in service allows engineers to reassess and refine
their original assumptions, and this new understanding in turn
informs the next design cycle. Current feedback documentation
of in-service occurrences (issues, requests, etc.) is found to be
inconsistent, thus reducing the ability to reuse operational
information for design improvements. We argue that enhanced
information representation and organisation not only allows for
improved retrieval in general but also provides a suitable basis
for analysis and inference of design-induced issues from the
information collection. The paper will discuss an approach to
information organisation based on faceted classification to
enhance retrieval and reuse of in-service information feedback.