Jaaron, Ayham A.M. Backhouse, Chris Lean manufacturing in public services: prospects for value creation The purpose of this paper is to investigate the utilization of lean manufacturing systems in public service operations for poten- tial added value. A case study of lean manufacturing implementation at a UK city council was carried out using in-depth interviews with key personnel coupled with documents collection. The Organizational Commitment Questionnaire (OCQ) was administered among front-line employees. Results show that lean manufacturing systems could create signi cant added value to the business and employees. A strong relation- ship was demonstrated between the lean manufacturing implementation and the a ective commitment level of employees. This paper is one of a few studies that demonstrate the applicability of manufacturing systems in other settings and that they can generate significant added value for the service department and its employees. Public services;Lean manufacturing;Affective commitment;Service delivery;Mechanical Engineering not elsewhere classified 2012-10-23
    https://repository.lboro.ac.uk/articles/journal_contribution/Lean_manufacturing_in_public_services_prospects_for_value_creation/9565319