2134/31258
Justin Stoler
Justin
Stoler
Clay Ewing
Clay
Ewing
R. Appiah Otoo
R. Appiah
Otoo
L. Tran
L.
Tran
N.T. Barimah Adu
N.T. Barimah
Adu
M. Nyoagbe
M.
Nyoagbe
D.N. Okai Nunoo
D.N. Okai
Nunoo
Tapping customers: a spatially-explicit, open-source platform for crowdsourcing water service data in Ghana
Loughborough University
2018
untagged
2018-02-12 15:10:57
Conference contribution
https://repository.lboro.ac.uk/articles/conference_contribution/Tapping_customers_a_spatially-explicit_open-source_platform_for_crowdsourcing_water_service_data_in_Ghana/9586790
Municipal water rationing has become increasingly common in developing urban centres, leading to substantial variation in service levels among residential customers. This paper introduces an open-source tool called Improving Quality of Urban Water Service by Engaging SMS Technology (IQUEST), a geographic decision support system that harnesses crowdsourced water data to enable Ghana Water Company Limited (GWCL) to monitor residential water service quality in Accra, Ghana. This paper presents the conceptual model, general architecture, and user interface, and highlights the potential for other municipal water managers to implement a decision support tool in a resource-constrained setting.