The introduction of quality management to Local Authority leisure services
Leigh A. Robinson
2134/27625
https://repository.lboro.ac.uk/articles/thesis/The_introduction_of_quality_management_to_Local_Authority_leisure_services/9607727
In the last decade, local authority leisure managers of the United Kingdom have
operated in a constantly changing environment brought about by legislation, an
ongoing increase in competition and increasing consumerism. Public sector leisure
professionals have had to develop management strategies that not only allowed
them to conform to legislative changes, but were flexible enough to respond to rapid
increases in competition and customer expectations. One of the responses to this
changing context has been the introduction of quality programmes into the
management of public leisure facilities. This thesis establishes and investigates the
rationale for the use of quality management as a management strategy within the
public leisure sector. The research has three key objectives. (1) To establish what senior local authority leisure professionals
consider to be the influences on the use of quality and
quality programmes in local authority leisure facilities. (2) To establish how senior local authority leisure professionals
conceptualise quality and quality management. (3) To establish what role these professionals played in the
adoption of quality programmes within their local authority
leisure facilities. [Continues.]
2017-11-28 14:50:30
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Medical and Health Sciences not elsewhere classified