A methodology for the selection of overall strategic performance measures for manufacturing business
2010-11-10T15:29:07Z (GMT) by
This research has identified the performance measures congruent with each model during a business life cycle. Questionnaire surveys have also been carried out to complement and validate the theoretical models. The results of the survey generally confirm the expected measures derived from the theoretical models. The learning process for these newer industrial business organisations can be greatly reduced if the expertise and experience of the established manufacturing business organisations is made readily available. This is the motivation for this research and the methodology which has been developed. The research also proposes use of a knowledge based expert decision support system to encapsulate the methodology, and the wealth of expert knowledge in the domain of performance measures. A prototype knowledge based expert decision support system has been developed to test the concept. It is hoped that this research has achieved its aim to provide a new contribution in the manufacturing business organisation strategy domain and to the improvement of managerial productivity and effectiveness through better use of performance measures.