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Achieving quality construction projects based on harmonious working relationships: clients' and architects' perceptions of contractor performance
journal contribution
posted on 2014-12-22, 09:12 authored by Robby SoetantoRobby Soetanto, David G. Proverbs, Gary D. HoltThe results of an investigative study aimed at assessing the performance of construction contractors, as perceived by clients and architects in the UK, are presented. The assessment uses predetermined generic performance criteria and involves two measurements, namely perceived importance (I) and perceived performance (P). Importance-performance analyses are then carried out using three measures, namely average satisfaction (D), percentage response (R) and priority rank (PR). Results indicate a need for contractors to improve in most aspects of performance. Generally, architects are found to be less satisfied than clients in regard to overall contractor performance. Furthermore, the perceptions of clients and architects regarding D and PR are broadly similar. It is implied that a well-planned and designed performance improvement strategy on behalf of contractors will address the needs of both clients and architects. Findings will be of interest to contractors embarking on projects with clients and architects. © MCB UP Ltd.
History
School
- Architecture, Building and Civil Engineering
Published in
International Journal of Quality and Reliability ManagementVolume
18Issue
5Pages
528 - 548Citation
SOETANTO, R., PROVERBS, D.G. and HOLT, G.D., 2001. Achieving quality construction projects based on harmonious working relationships: clients' and architects' perceptions of contractor performance. International Journal of Quality and Reliability Management, 18 (5), pp.528-548.Publisher
Emerald (© MCB University Press)Version
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2001Notes
This paper is closed access.ISSN
0265-671XPublisher version
Language
- en