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An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty [Abstract]

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conference contribution
posted on 2018-06-08, 14:54 authored by Fiona Ellis-ChadwickFiona Ellis-Chadwick, Roisin Vize, Joseph Coughlan, Aileen Kennedy
An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty [Abstract]

History

School

  • Business and Economics

Department

  • Business

Published in

26th Annual Frontiers in Service Conference

Citation

ELLIS-CHADWICK, F. ...et al., 2017. An empirical examination of business-to-business service quality in credence based e-services: It's impact on loyalty. Presented at the 26th Annual Frontiers in Service Conference, Fordham University’s Gabelli School of Business, Lincoln Center Manhattan USA, June 22-25.

Version

  • AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

2017-02-08

Publication date

2017

Notes

This is an abstract of a conference paper.

Publisher version

Language

  • en

Location

ordham University’s Gabelli School of Business Lincoln Center Manhattan USA

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    Loughborough Publications

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    Keywords

    untaggedBusiness and Management not elsewhere classified

    Licence

    CC BY-NC-ND 4.0

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