Capturing and managing email knowledge.

2005-10-03T10:21:38Z (GMT) by Tom Jackson Anthony K. Burgess
In many successful organisations today, significant resources are invested in training and development efforts exploring group dynamics and effective team building. The challenge from a knowledge management perspective is to explore how technology could facilitate knowledge sharing (both tacit and explicit) in a group context. The paper highlights the benefits of developing such Knowledge Management tools to make better use of the information contained within email messages, and shows how organisations could become more effective by adopting such an application.