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Classifying computer-mediated communication (CMC) interruptions at work using control as a key delineator
journal contribution
posted on 2019-11-18, 14:20 authored by Emma Russell, Tom JacksonTom Jackson, Adrian BanksComputer-mediated communication (CMC) interruptions are a common feature of people’s work activity. In studying interruptions, researchers can understand how people manage and co-ordinate their work when faced with multiple, often competing, demands. However, CMC interruptions are characteristically different from each other and impact people’s work performance in different ways. In this theoretical paper, we define and differentiate between computer-mediated communication (CMC) interruptions, according to the level of control people are able to exert over an interruption at different points in the delivery timeline. Informed by the extant interruptions literature and Action Regulation Theory, a classification framework is provided, to help researchers and work designers distinguish which types of real-world CMC interruption are more or less disruptive, based on levels of control. Using the developed framework, two key research propositions are made, which we encourage future research to attend to. Unique contributions and implications of this paper are discussed.
History
School
- Business and Economics
Department
- Business
Published in
Behaviour & Information TechnologyVolume
40Issue
2Pages
191 - 205Publisher
Informa UK Limited, trading as Taylor & Francis GroupVersion
- AM (Accepted Manuscript)
Rights holder
© Informa UK Limited, trading as Taylor & Francis GroupPublisher statement
This is an Accepted Manuscript of an article published by Taylor & Francis in Behaviour & Information Technology on 12 November 2019, available online: http://www.tandfonline.com/10.1080/0144929X.2019.1683606.Acceptance date
2019-10-12Publication date
2019-11-12Copyright date
2019ISSN
0144-929XeISSN
1362-3001Publisher version
Language
- en
Depositor
Prof Tom Jackson. Deposit date: 15 November 2019Usage metrics
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