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Crowd sourcing of public transport problems

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conference contribution
posted on 02.06.2020 by RE Sims, Tracy Ross, Andrew May
Social sites on the World Wide Web allow increased sharing of ideas and problems. Such online networking includes the ability to report public transport problems and get support for campaigns to improve specific aspects of public transport. One site that offers such a facility provided access to its data on problems that were reported over a 13 month period. These were assessed and comparisons were made to see if those campaigns that got the most support were inherently different to the campaigns that received little support, and to investigate the types of problems that were reported online. Whilst definitive answers cannot be given, there are some suggestions that come out of the analysis and the overall impact on improving public transport accessibility and usability is discussed.

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School

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Published in

Contemporary Ergonomics and Human Factors 2013: Proceedings of the International Conference on Ergonomics & Human Factors 2013, Cambridge, UK, 15-18 April 2013

Pages

176 - 182

Source

International Conference on Contemporary Ergonomics and Human Factors 2013

Publisher

Taylor & Francis

Version

AM (Accepted Manuscript)

Rights holder

© Taylor & Francis Group, LLC

Publisher statement

This is an Accepted Manuscript of a book chapter published by Routledge in Contemporary Ergonomics and Human Factors 2013 on 9 April 2013, available online: http://www.routledge.com/9781138000421.

Publication date

2013-04-09

Copyright date

2013

ISBN

9781138000421; 9781138424623; 9780429212574

Language

en

Editor(s)

Martin Anderson

Location

Cambridge, UK

Event dates

15th April 2013 - 18th April 2013

Depositor

Mrs Tracy Ross. Deposit date: 1 June 2020

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Categories

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