Decision-making after the product-service shift and some implications for ergonomics

This paper introduces a Decision-Making System Framework developed during research in a UK (EPSRC) funded Grand Challenge, entitled ‘Knowledge and Information Management – through life’ (KIM). The development of the framework is outlined, along with a brief outline of the validation work.. The future use of the framework will be discussed, with reminders that the goal of this framework is not to provide the ‘right’ answer, which is improbable, if not impossible, to predict when dealing with such extended and complex systems