Stacey_Final - Designing Emotion-centered Product Service Systems May 27 2015.pdf (713.13 kB)
Designing emotion-centred Product Service Systems: the case of a cancer care facility
journal contribution
posted on 2016-03-07, 09:34 authored by Patrick StaceyPatrick Stacey, Bruce S. TetherProduct Service Systems (PSS) designers are increasingly signaling the importance of emotion. However, emotion is yet to be theoretically and empirically studied in PSS design. This paper offers a conceptual model as well as an in-depth field study of the design of an emotion-centred PSS. While the
analysis is inductive, it draws on related concepts from structural appraisal theory and structuration theory to further conceptualise the findings. The notion
of ‘emotional chain reactions’ in the stimulation of user agency is put forward,
producing implications for PSS design theory and practice. For the latter we suggest an emotion-based blueprinting technique.
History
School
- Business and Economics
Department
- Business
Published in
Design StudiesVolume
40Pages
85 - 118Citation
STACEY, P.K. and TETHER, B.S., 2015. Designing emotion-centred Product Service Systems: the case of a cancer care facility. Design Studies, 40, pp. 85-118.Publisher
© ElsevierVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015-07-05Notes
This paper was accepted for publication in the journal Design Studies and the definitive published version is available at http://dx.doi.org/10.1016/j.destud.2015.06.001ISSN
0142-694XPublisher version
Language
- en