Effective telephone triage methods
journal contributionposted on 22.09.2017 by Rein Sikveland, Elizabeth Stokoe
Any type of content formally published in an academic journal, usually following a peer-review process.
This article reports on the results of two studies into telephone calls from patients to receptionists at three different UK GP surgeries. The research shows how staff can drive the telephone call forwards to benefit both the practice and patients.
- Social Sciences
- Communication, Media, Social and Policy Studies