Getting more for less in finance shared services

2016-03-14T14:16:31Z (GMT) by Ian Herbert David Mitchell
Arguably the cost of the typical finance function has halved over the last two decades, during which time expectations from the business have almost doubled. A series of transformation programs have implemented ERP systems, established shared services centres (SSCs) and addressed the stringent demands for greater control and regulatory compliance. At the same time, the pressure to benchmark performance against ‘world’s best practice’ have also increased, together with the demand from business units for better and more comprehensive decision relevant information based on a single version of the truth. In this article David Mitchell and Ian Herbert look at the nature of ‘continuous improvement’, as a ‘business as usual’ (BAU) process, and the emerging role for accountants as the executive managers of global business processes (often titled “Global Process Owners”).