Improving utility management : case study from Kisumu, Kenya

This paper highlights the main steps taken in the process of developing a Performance Improvement Plan (PIP) for Kisumu Water and Sewerage Company (KIWASCO), as part of the WUP capacity-building project funded by SIDA, which was facilitated by WEDC in partnership with Severn Trent International. As a departure from previous consultancies, the utility staff actually developed the PIP themselves, during which process they built their capacity in strategic planning processes. Although the project was implemented during a difficult period in which KIWASCO was in a transition, with several changes in senior management, it is felt that the involvement of middle managers in the PIP process ensured that maximum benefits were derived from the project.

Categories

Keyword(s)

License

CC BY-NC-ND 4.0