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Mapping a product-service-system delivering defence avionics availability

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journal contribution
posted on 16.02.2017 by Ettore Settanni, Nils E. Thenent, Linda B. Newnes, Glenn Parry, Yee Goh
Long-term support agreements such as availability-based contracts are often associated with the servitization of business models in such sectors as defence aerospace. In practice, there is no unambiguous way of linking availability and service outcomes from an operational perspective; rather, the focus tends to be placed almost exclusively on product-related metrics. To address this gap, this paper outlines a conceptual model of how advanced service outcomes should be delivered under an availability-based contract for defence avionics. The model is grounded on empirical evidence gathered through an in-depth case study in the UK defence sector. The research is one of the first attempts to shift the focus away from a notion of availability as a property designed into a piece of equipment, and to detect its emergence from the interactions between relevant socio-technical elements within the underpinning advanced service delivery system, or Product-Service-System (PSS), identified by analysis of empirical data. This research provides insights into where action should be taken within a PSS that would be difficult to obtain from the analysis of field reliability data alone. It also provides a conceptual model that can assist the formulation of scientific models based on quantitative data such as multi-echelon inventory systems for repairable items. While the transferability of the findings is limited by the specificity of the case, a detailed description is provided to facilitate comparison with other cases.

Funding

Engineering and Physical Sciences Research Council, Innovative electronics Manufacturing Research Centre (IeMRC) Grant number EP/H03014X/1; Grant Offer Letter for University of Bath IeMRC SP/ 02/09/10, Costing for Avionics Trough-Life Availability (CATA).

History

School

  • Mechanical, Electrical and Manufacturing Engineering

Published in

International Journal of Production Economics

Volume

186

Pages

21-32

Citation

SETTANNI, E. ... et al, 2017. Mapping a product-service-system delivering defence avionics availability. International Journal of Production Economics, 186, pp.21-32.

Publisher

© The Authors. Published by Elsevier B.V.

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution 4.0 (CC BY 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Acceptance date

27/01/2017

Publication date

2017-01-29

Copyright date

2017

Notes

This is an Open Access article published by Elsevier and distributed under the terms of the Creative Commons Attribution Licence, CC BY 4.0, https://creativecommons.org/licenses/by/4.0/

ISSN

0925-5273

Language

en

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