Bus Passenger Safety Final Report_v0.3.pdf (2.2 MB)

Research into the safety of London bus passengers

Download (2.2 MB)
posted on 09.09.2019 by Jo Barnes, Laurie Brown, Andrew Morris, Nathan Stuttard
Key recommendations
Reduce harsh braking and acceleration incidents; • Encourage the use of forward collision warning systems to assist drivers negotiating congested traffic; • Enable passengers to sit down before bus pulls away from bus stops; • Encourage passenger behaviour change using nudge techniques or additional information sources to enable them to stay seated until the bus has completely stopped before alighting; • Encourage passengers to routinely hold onto grab-rails and seat rails whilst sat down; • Raise awareness of the impact of a driver’s behaviour and decision making on a passengers psychological and physical well-being through driver empathy training; • Review the issue of the ‘open’ forward-facing seats into the wheelchair / buggy area to prevent passengers being thrown out of them in instances of harsh braking; • Consider evaluating and increasing running times in the off peak-periods to enable drivers to accommodate the needs of older passengers to reach a seat on boarding and remain seated until fully stopped for alighting the bus; • Promote the needs of drivers and passengers to increase the dialogue on buses and raise awareness of expected behaviours e.g. passengers must always hold on to handrails; • Consider policy changes to enhance driver behaviour; particularly to not pull away until passengers are sat down; always kneel the bus and wait until bus has stopped before passengers stand to alight; • Potentially consider gamification of bus drivers to rate their driving and provide awards


Commissioned by: London Travel Watch

Research funded by The Road Safety Trust



  • Design

Published in

Research into the Safety of London Bus Passengers


London TravelWatch


AM (Accepted Manuscript)

Publisher statement

This is an official report.

Publication date


Copyright date





Dr Jo Barnes


Logo branding