Pino - Responses to indirect complaints - preprint.pdf (607.74 kB)
Responses to indirect complaints as restricted activities in Therapeutic Community meetings
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.
History
School
- Social Sciences
Department
- Communication, Media, Social and Policy Studies
Published in
Producing and Managing Restricted Activities Avoidance and withholding in institutional interactionPages
271 - 304Citation
PINO, M., 2015. Responses to indirect complaints as restricted activities in Therapeutic Community meetings. IN: Chevalier, F.H.G. and Moore, J. (eds). Producing and Managing Restricted Activities Avoidance and Withholding in Institutional Interaction. Amsterdam, The Netherlands: John Benjamins Publishing Company, pp.271-304Publisher
© John Benjamins Publishing CompanyVersion
- AM (Accepted Manuscript)
Publication date
2015Notes
This paper is under copyright and that the publisher should be contacted for permission to re-use or reprint the material in any form.ISBN
9027269092;9789027269096Publisher version
Book series
Pragmatics & Beyond New Series;255Language
- en