Simulating the dynamic effect of pharmacy staff workload on safety and performance

Increasing number of accidents caused by the complex interactions of socio, technical and environmental factors have shown the limitations of traditional safety techniques. System dynamics simulation modelling is a powerful approach for addressing complex non-linear issues. We utilised system dynamics approach to model and simulate dynamic factors contributing to dispensing errors and backlog in a hospital pharmacy to facilitate holistic comprehension of factors impacting system performance and effects of system changes.