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Supporting a design-driven approach to social inclusion and accessibility in transport

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journal contribution
posted on 01.04.2016 by Russell Marshall, Steve Summerskill, Keith Case, Amjad Hussain, Diane Gyi, Ruth Sims, Andrew Morris, Jo Barnes
This paper presents research into the area of public transport and accessibility, addressing the support of practitioners in achieving socially inclusive solutions to the mobility issues of diverse populations. For decades social policy has been underpinned by a stereotyping of populations into simplified sub groups: old, young, disabled, etc. and thus solutions often fail to properly address the richness of human variability. These shortcomings are often ‘managed’ through the ability for people to adapt, however, this is not a sustainable way in which to build a socially inclusive transport infrastructure. A software design tool called HADRIAN is presented. This tool provides a means to evaluate designs for their physical inclusiveness through the use of a virtual user group. This virtual user group is the embodiment of over 100 people that can be used to assess an existing or proposed design and to gain an understanding of what may be done to improve its accommodation. A case study exploring the use of the tool is described together with work in exploring the correlation of the individuals within the HADRIAN system with data on the UK population as a whole and how the inclusion or exclusion of individuals with specific characteristics can be used to inform a more representative view of the inclusiveness of a design.


The authors gratefully acknowledge the support of the Engineering and Physical Sciences Research Council (EPSRC) and their Extending Quality Life (EQUAL) and Sustainable Urban Environments (SUE) programmes as well as the Medical Research Council (MRC) and their Lifelong Health and Wellbeing Programme (LLHW).



  • Design

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Social Inclusion


MARSHALL, R. ... et al., 2016. Supporting a design-driven approach to social inclusion and accessibility in transport. Social Inclusion, 4 (3), doi: 10.17645/si.v4i3.521


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This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

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This article was published as Open Access and is licensed under a Creative Commons Attribution 4.0 International License (CC BY).