A_sustainable_business_model_BJM_final_ZR.pdf (174.85 kB)
The SERVICE framework: a public-service-dominant approach to sustainable public services
journal contribution
posted on 2015-10-15, 13:42 authored by Stephen P. Osborne, Zoe Radnor, Tony Kinder, Isabel VidalIn this paper we argue that the new public management has been a flawed paradigm for public services delivery that has produced very internally efficient but externally ineffective public service organizations. Subsequently we develop the SERVICE framework for sustainable public services and public service organizations. This framework is rooted within the public-service-dominant business logic and emphasizes the need for a focus on external value creation rather than internal efficiency alone.
History
School
- Business and Economics
Department
- Business
Published in
BRITISH JOURNAL OF MANAGEMENTVolume
26Issue
3Pages
424 - 438 (15)Citation
OSBORNE, S.P. ... et al, 2015. The SERVICE framework: a public-service-dominant approach to sustainable public services. British Journal of Management, 26 (3), pp. 424 - 438.Publisher
Wiley / © British Academy of ManagementVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015Notes
This is the peer reviewed version of the following article: OSBORNE, S.P. ... et al, 2015. The SERVICE framework: a public-service-dominant approach to sustainable public services. British Journal of Management, 26 (3), pp. 424 - 438., which has been published in final form at http://dx.doi.org/10.1111/1467-8551.12094. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving."ISSN
1045-3172Publisher version
Language
- en