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The assessment of meaningful outcomes from co-design: a case study from the energy sector
journal contribution
posted on 2019-08-15, 14:13 authored by Stuart CockbillStuart Cockbill, Andrew MayAndrew May, Val MitchellVal MitchellEven though co-design is a well-accepted approach for designing to meet user needs, what influence it has on design outcomes remains unclear. This article presents the co-design process of a prototype energy advice service. We evaluate the impact this process had on the outcome over time, demonstrate how co-design generated informative insights, and identify the benefits and challenges of employing a co-design process to design and develop meaningful content for future ‘information-intensive’ services. A theoretical framework, a “think aloud” approach, and systematic data coding, enabled us to uncover user perceptions of the evolving design qualities. This meaning-making co-design process enabled user needs to surface and be iteratively addressed. As the content of the reports became increasingly tailored, and the users’ familiarity with the topic increased, the process highlighted further evolving and underlying information needs. This confirms the value of adopting a content first approach when designing information intensive services and foregrounding meaning making within the complex energy demand reduction context.
Funding
REFIT project (“Personalised Retrofit Decision Support Tools for UK Homes using Smart Home Technology,” £1.5m, Grant Reference EP/K002457/1) which was funded by the Engineering and Physical Sciences Research Council (EPSRC)
History
School
- Design
Published in
She Ji: The Journal of Design, Economics, and InnovationVolume
5Issue
3Pages
188 - 208Publisher
ElsevierVersion
- VoR (Version of Record)
Rights holder
© Tongji University and Tongji University PressPublisher statement
This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/).Acceptance date
2019-07-19Publication date
2019-09-24Copyright date
2019ISSN
2405-8726Language
- en
Depositor
Dr Stuart CockbillUsage metrics
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