WFMS and Culture _SIJ 2001 Repository Copy_.pdf (87.21 kB)
0/0

The cultural impact of workflow management systems in the financial services sector

Download (87.21 kB)
journal contribution
posted on 05.05.2011 by Neil Doherty, Ivor Perry
The implementation of information systems is increasingly resulting in significant changes to the host organisation’s culture. In particular, the workflow management system (WFMS) is one new technology that, because of its tendency to have a direct impact on the organisation and execution of work, has the potential to significantly modify an organisation’s culture. This qualitative research investigates the nature of the relationship between WFMS and organisational culture, in the UK financial services sector The research concludes that WFMS have the potential to modify culture in a positive way by improving the organisations customer orientation, flexibility and quality focus.

History

School

  • Business and Economics

Department

  • Business

Citation

DOHERTY, N.F. and PERRY, I., 2001. The cultural impact of workflow management systems in the financial services sector. Service Industries Journal, 21 (4), pp. 147-166.

Publisher

Routledge

Version

AM (Accepted Manuscript)

Publication date

2001

Notes

This is an electronic version of an article that was accepted for publication in the Service Industries Journal [Taylor and Francis] and the definitive version is available at: http://dx.doi.org/10.1080/714005046

ISSN

0264-2069;1743-9507

Language

en

Exports

Logo branding

Keyword(s)

Exports