The impact of employee experience in uptake of company collaborative tool

Working behaviours are not easily changed, even though technology has been put into place to improve employee productivity and performance. Although construction projects are completed by multidisciplinary teams, human input is a common feature which provides lesson learning beyond the confinement of discipline specific procedures. This research focuses on an SME Civil and Structural engineering consultancy which is in the process of adopting Building Information Modelling (BIM) within the context of the UK government 2016 mandate. This research will explore how organisations can capitalise on user experience to maintain continuity amidst technological and social changes. A qualitative research strategy was adopted, based on an extensive literature review and semi-structured interviews in order to provide a snapshot of the actions undertaken by organisations to profit from employee experience. Reliance on an employee’s ability and experiences can be a bar as it limits an individual’s willingness to adopt different and new ways of working. As such, experience is a double edged sword as past ways of working can act as an inhibitor to the adoption of new practices.