The impact of Balanced Scorecard in libraries Stage 2 ms.pdf (1.38 MB)
The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management
journal contribution
posted on 2016-07-11, 13:28 authored by Marta de la Mano, Claire CreaserA literature review of the development of the Balanced Scorecard in libraries was used to develop a series of hypotheses on the main characteristics of its implementation, use and outcomes. These were tested via an electronic questionnaire sent to a sample of 49 academic, public and national libraries worldwide known to be using the Balanced Scorecard, with 15 respondents. The results show that the key driver for most was to improve library management; considerable support was needed in developing the framework; selecting the Key Performance Indicators was the most challenging implementation issue; and most felt they had benefited from using the Balanced Scorecard.
History
School
- Business and Economics
Department
- Business
Published in
Journal of Librarianship and Information ScienceVolume
48Issue
2Pages
191 - 208Citation
DE LA MANO, M. and CREASER, C., 2016. The impact of the Balanced Scorecard in libraries: from performance measurement to strategic management. Journal of Librarianship and Information Science, 48 (2), pp. 191 - 208Publisher
Sage Publications / © The AuthorsVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2014-11-17Notes
This is the accepted version of a paper subsequently published in the Journal of Librarianship and Information Science. The definitive version is available at: http://dx.doi.org/10.1177/0961000614558078ISSN
0961-0006eISSN
1741-6477Publisher version
Language
- en