The influence of organizational identification on organizational knowledge management (KM)
2014-05-22T15:41:54Z (GMT) by
Information technology (IT) outsourcing vendor organizations contain isolated business units whose creation and sustenance greatly facilitate business operations. But they also introduce important challenges for organizational knowledge management (KM). In this paper, based on 7 months of intensive ﬁeld-work at India Inc., a leading Indian IT ﬁrm, we looked at how members’ identiﬁcation with two organizations, their own and their client organization, inﬂuences their compliance with an organizational KM initiative. The ﬁndings show that members have difﬁculties in complying with the expectations of the organizational KM initiative owing to a stronger identiﬁcation with their client organizations. At the same time, they comply readily with KM initiatives at the business unit level. The ﬁndings show that KM managers at India Inc. use the help of middle level managers in the business units in their efforts to improve members’ compliance with organizational KM. Theoretical and managerial implications of the study are discussed.