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The influence of organizational identification on organizational knowledge management (KM)

journal contribution
posted on 2014-05-22, 15:41 authored by M.N. Ravishankar, Shan L. Pan
Information technology (IT) outsourcing vendor organizations contain isolated business units whose creation and sustenance greatly facilitate business operations. But they also introduce important challenges for organizational knowledge management (KM). In this paper, based on 7 months of intensive field-work at India Inc., a leading Indian IT firm, we looked at how members’ identification with two organizations, their own and their client organization, influences their compliance with an organizational KM initiative. The findings show that members have difficulties in complying with the expectations of the organizational KM initiative owing to a stronger identification with their client organizations. At the same time, they comply readily with KM initiatives at the business unit level. The findings show that KM managers at India Inc. use the help of middle level managers in the business units in their efforts to improve members’ compliance with organizational KM. Theoretical and managerial implications of the study are discussed.

History

School

  • Business and Economics

Department

  • Business

Citation

RAVISHANKAR, M.N. and PAN, S.L., 2008. The influence of organizational identification on organizational knowledge management (KM). OMEGA International Journal of Management Science, 36 (2), pp. 221 - 234.

Publisher

© Elsevier Ltd.

Version

  • VoR (Version of Record)

Publication date

2008

Notes

Closed access. This article was published in the journal, Omega [© Elsevier Ltd.] and the definitive version is available at: http://dx.doi.org/10.1016/j.omega.2006.06.006

ISSN

0305-0483

Language

  • en