The realization of public value through e-government: a structuration perspective

Recent studies show e-government implementations are biased towards the realization of efficiency and service effectiveness benefits, with less attention paid to the delivery of public value. Public value (PV) is a corner stone for balancing benefits across all stakeholders and it redefines our understanding of e-governmental success. However, e-government is having minimal impact on PV. Further, research on PV in emerging democracies or non-democratic states is lacking. Thus, this study adopts a structuration perspective to identify the factors that influence government agencies position with regard to the delivery of PV, and explore user and community responses to e-government initiatives. The study will adopt a mixed methods approach combining qualitative and quantitative techniques. The study will make important contributions to theory by investigating how structuration theory can be integrated with Moore’s (1995) strategic PV triangle to understand how e-government may facilitate the production of PV.