HR-Bundle-Lean-v18-with-tables-for-LUPIN.pdf (468.5 kB)
Towards a high-performance HR bundle process for lean service operations
journal contribution
posted on 2020-01-23, 14:07 authored by Araz Zirar, Clive TrussonClive Trusson, Alok ChoudharyPurpose – This article presents an empirically-induced ‘high performance’ ‘Human
Resources (HR) bundle’, comprising six HR practices, for supporting lean service
operations.
Design/methodology/approach – A multiple case study. A qualitative dataset,
including transcripts from 27 semi-structured in-depth interviews with lean practitioners
from across five service organizations that have adopted lean practices, was
thematically analysed to establish key HR practices on the road to lean maturity.
Findings – A ‘high performance’ HR bundle of three work practices and three
employment practices emerged from the analysis. These practices typically mature
implicitly rather than systematically to support organizations in successfully
implementing lean service operations, by: resourcing the most suitable people for
carefully-defined roles; providing workers with extensive lean training opportunities;
2
appraising workers’ performances such that lean-behaviours are recognized and
rewarded; and encouraging a participative teamworking culture.
Research limitations/implications – This article uses cross-sectional data from five
case studies to induce a ‘high performance’ ‘HR bundle’ theoretical model and process.
A larger number of case studies and/or longitudinal data would add credence.
Practical implications – Lean service managers should regard HR practices as integral
to the lean maturation process and might usefully conceive of them as processes
allowing for greater management control to achieve incremental improvements to lean
service provision.
Originality/value - The article provides deeper understanding of the importance of HR
practice for lean service organizations and offers practical suggestions for managing HR
practices in this context.
History
School
- Business and Economics
Department
- Business
Published in
International Journal of Quality and Reliability ManagementVolume
38Issue
1Pages
25-45Publisher
EmeraldVersion
- AM (Accepted Manuscript)
Rights holder
© Emerald Publishing LimitedPublisher statement
This paper was accepted for publication in the journal International Journal of Quality and Reliability Management and the definitive published version is available at https://doi.org/10.1108/IJQRM-10-2019-0330.Acceptance date
2020-01-20Publication date
2020-02-25Copyright date
2020ISSN
0265-671XPublisher version
Language
- en
Depositor
Dr Clive Trusson Deposit date: 21 January 2020Usage metrics
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