Benefit orientated BPM 20 March 2015.pdf (400.21 kB)
Towards benefit orientated business process modelling: a canonical action research study
conference contribution
posted on 2015-04-21, 14:06 authored by Andrew Aitken, Crispin CoombsCrispin Coombs, Neil DohertyOrganizations are increasingly employing business process modelling techniques in an attempt to visualise their
processes and highlight the improvements that need to be made. However, despite the plethora of modelling
techniques available, the main focus has typically been the graphical depiction of a process. As of yet little
consideration has been given into how a process can be presented in such a way as to allow the key
stakeholders to realise its true value. The aim of this paper is to establish if benefits realisation can help develop
a value focused process modelling technique. Stakeholder and Sense making theory will be employed to develop
practical guidelines around how the modelling should be conducted and presented. The research presents a new
modelling prototype that addresses the gap in the literature concerning benefits orientated process modelling.
History
School
- Business and Economics
Department
- Business
Published in
20th UK Academy for Information Systems Annual ConferenceCitation
AITKEN, A., COOMBS, C. and DOHERTY, N., 2015. Towards benefit orientated business process modelling: a canonical action research study. IN: Wastell, D., Wainwright, D. and Brooks, L. (eds). Information Systems Impact: Making Research Matter. Proceedings of UKAIS 2015, 16th-18th March 2015, Oxford, paper 2.Publisher
UKAISVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015Notes
This is a conference paper access, the definitive version is available at: http://www.ukais2015.org/index.php/proceedingsISBN
9780956027283Publisher version
Language
- en