When will we learn? Improving lessons learned practice in construction

Purpose: The aim of the research is to improve lessons learned practices within construction contractor organisations. This will result in contractors' project teams having access to the most relevant lessons at the most appropriate time, in the most appropriate format. Scope: The research was based on the responses of 41 large UK contractor organisations to a questionnaire survey, detailed interviews with nine companies and three focus groups. The respondents were senior and middle managers variously involved in business improvement, knowledge management, and technical services. Results: The questionnaire survey identified methods, tools and processes used to collect lessons learned. The interviews and the focus groups uncovered the diverging requirements of corporate vs. site-based staff. The data contributed to the development of a project learning model and a conceptual model from which a Project Learning Roadmap was derived to support business leaders to improve their project lessons learned processes. This will enable organisations to develop individual solutions tailored to stakeholders' needs.