Stacey_NTWE - Stress and CMC - Accepted version.pdf (165.75 kB)
Workplace stress from actual and desired computer-mediated communication use: a multi-method study
journal contribution
posted on 2016-12-14, 14:27 authored by Jean-Francois Stich, Monideepa Tarafdar, Cary L. Cooper, Patrick StaceyPatrick StaceyThe use of computer-mediated communication applications can lead to workplace stress for employees. However, such stress is influenced not only by how individuals actually use computer-mediated communication applications, but also how they desire to use them. This paper examines how the individual’s actual and desired use of communication tools together influence his or her workplace stress. It does so across a range of computer-mediated media (e.g. email or instant messaging), and workplace stressors (e.g. workload or work relationships). This investigation is conducted using a multi-method research design. The quantitative study found that desired and actual use together influenced workplace stress, mostly for email, but not for other media. The qualitative study further showed that such influence depends on organizational conditions such as available media or co-workers preferences. The findings emphasize the importance of considering the individuals’ desired use of CMC media, and their subjective appraisals of different media.
History
School
- Business and Economics
Department
- Business
Published in
New Technology, Work and EmploymentCitation
STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100.Publisher
© WileyVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2016-11-16Publication date
2017Notes
This is the peer reviewed version of the following article: STICH, J.F. ...et al., 2017. Workplace stress from actual and desired computer-mediated communication use: a multi-method study. New Technology, Work and Employment, 32 (1), pp. 84–100, which has been published in final form at https://doi.org/10.1111/ntwe.12079. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.ISSN
1468-005XPublisher version
Language
- en