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Drivers of change in the UK Fire Service: an operations management perspective

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posted on 14.07.2016, 10:20 by Nicola Bateman, Karen Maher, Raymond Randall
The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.

History

School

  • Business and Economics

Department

  • Business

Published in

Public Service Operations Management A Research Handbook

Pages

139 - 155 (16)

Citation

BATEMAN, N., MAHER, K. and RANDALL, R., 2016. Drivers of change in the UK Fire Service: an operations management perspective. Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 139 - 155.

Publisher

© Routledge; the editors

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015

Notes

This is an Accepted Manuscript from the book, Public Service Operations Management: A Research Handbook published by Routledge on 08th October 2015, available online: www.routledge.com/9781138813694

ISBN

9781138813694

Language

en

Usage metrics

Loughborough Publications

Keywords

Exports