Bateman Maher & Randall - Reform in the emergency services Final_9_9_14.pdf (646.76 kB)
0/0

Drivers of change in the UK Fire Service: an operations management perspective

Download (646.76 kB)
chapter
posted on 14.07.2016 by Nicola Bateman, Karen Maher, Raymond Randall
The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.

History

School

  • Business and Economics

Department

  • Business

Published in

Public Service Operations Management A Research Handbook

Pages

139 - 155 (16)

Citation

BATEMAN, N., MAHER, K. and RANDALL, R., 2016. Drivers of change in the UK Fire Service: an operations management perspective. Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 139 - 155.

Publisher

© Routledge; the editors

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2015

Notes

This is an Accepted Manuscript from the book, Public Service Operations Management: A Research Handbook published by Routledge on 08th October 2015, available online: www.routledge.com/9781138813694

ISBN

9781138813694

Language

en

Exports

Logo branding

Keyword(s)

Exports