Bateman Maher & Randall - Reform in the emergency services Final_9_9_14.pdf (646.76 kB)
Download fileDrivers of change in the UK Fire Service: an operations management perspective
chapter
posted on 14.07.2016, 10:20 by Nicola Bateman, Karen Maher, Raymond RandallThe UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting
in later retirement age and budget limitations; the fire service is also subject to other societal
changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these
changes and considers them from an operations management perspective. A method for how to
measure operational effectiveness is proposed and its use in informing changes to operating practice
in the fire service is advocated.
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