Bateman Maher & Randall - Reform in the emergency services Final_9_9_14.pdf (646.76 kB)
Drivers of change in the UK Fire Service: an operations management perspective
chapterposted on 2016-07-14, 10:20 authored by Nicola Bateman, Karen Maher, Raymond RandallRaymond Randall
The UK Fire and Rescue Service is subject to reform, along with other public sector services, resulting in later retirement age and budget limitations; the fire service is also subject to other societal changes such as shifts in fitness levels and a reduction in call outs. This chapter reviews these changes and considers them from an operations management perspective. A method for how to measure operational effectiveness is proposed and its use in informing changes to operating practice in the fire service is advocated.
- Business and Economics
Published inPublic Service Operations Management A Research Handbook
Pages139 - 155 (16)
CitationBATEMAN, N., MAHER, K. and RANDALL, R., 2016. Drivers of change in the UK Fire Service: an operations management perspective. Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 139 - 155.
Publisher© Routledge; the editors
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is an Accepted Manuscript from the book, Public Service Operations Management: A Research Handbook published by Routledge on 08th October 2015, available online: www.routledge.com/9781138813694