How practitioners deal with their clients' "off-track" talk
chapterposted on 23.12.2014, 13:16 authored by Charles Antaki
In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to 'tell their tale' before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client's problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability - in other words, we shall be listening in to what the editors term as the 'professional format' of the counselling, personal-support and therapy consultation.
- Social Sciences
- Communication, Media, Social and Policy Studies