How practitioners deal with their clients' "off-track" talk
chapterposted on 2014-12-23, 13:16 authored by Charles Antaki
In institutional encounters where a client engages with a practitioner for advice or guidance, there is a phase in which the client may be expected to 'tell their tale' before the practitioner offers a response. In this chapter I shall analyse the kind of professional conversation which involves with a client being invited to describe a personal and indeed intimate problem, in order for the professional to offer their perspective (and possibly suggest a solution). The client's problems here are matters of emotion, conflict or life-style, caused or sharpened by psychological disorder or disability - in other words, we shall be listening in to what the editors term as the 'professional format' of the counselling, personal-support and therapy consultation.
- Social Sciences
- Communication, Media, Social and Policy Studies
Published inDISCOURSES OF THE HELPING PROFESSIONS
Pages13 - 31
CitationANTAKI, C., 2014. How practitioners deal with their clients' "off-track" talk. IN: Graf, E.M., Sator, M. and Spranz-Fogasy, T. (eds). Discourses of Helping Professions. John Benjamins, pp. 13 - 31.
Publisher© John Benjamins
- AM (Accepted Manuscript)
NotesThis is the author accepted manuscript version of a book chapter that was published in Discourses of Helping Professions. It is available here with permission from John Benjamin who are the publisher and copyright holder, the definitive version is available here: http://dx.doi.org/10.1075/pbns.252.02ant. The publisher should be contacted for permission to re-use or reprint this material in any form.