This introductory chapter establishes the need for a book on Public Service Operations Management and then through unpacking the structure and content of the book explore what is meant by Public Service Operations Management.
Published inPublic Service Operations Management A Research Handbook
Pages1 - 10
CitationRADNOR, Z.J. and BATEMAN, N., 2015. Introduction: the role and substance of public service operations management. IN: Radnor, Z. ... et al (eds). Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 1 - 10
PublisherRoutledge / © The editors
VersionSMUR (Submitted Manuscript Under Review)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is an Accepted Manuscript of a book chapter published by Routledge in Public Service Operations Management: A Research Handbook on 08 Oct 2015, available online: http://www.routledge.com/9781138813694