This introductory chapter establishes the need for a book on Public Service Operations Management and then through unpacking the structure and content of the book explore what is meant by Public Service Operations Management.
Published in
Public Service Operations Management A Research HandbookPages
1 - 10Citation
RADNOR, Z.J. and BATEMAN, N., 2015. Introduction: the role and substance of public service operations management. IN: Radnor, Z. ... et al (eds). Public Service Operations Management: A Research Handbook. Abingdon: Routledge, pp. 1 - 10Publisher
Routledge / © The editorsVersion
SMUR (Submitted Manuscript Under Review)Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Publication date
2015Notes
This is an Accepted Manuscript of a book chapter published by Routledge in Public Service Operations Management: A Research Handbook on 08 Oct 2015, available online: http://www.routledge.com/9781138813694ISBN
9781138813694Language
en
CC BY-NC-ND 4.0