File(s) under embargo

Reason: Publisher requirement.

9

month(s)

25

day(s)

until file(s) become available

Manufacturers' service innovation efforts: from customer projects to business models and beyond

chapter
posted on 16.02.2022, 09:03 authored by Victoria StoryVictoria Story, Judy Zolkiewski, Jamie Burton, Chris Raddats
This chapter addresses gaps in the literature about service innovation for servitization by developing a framework of service innovation activities across three dimensions. This research framework provides a basis for theory development since it enables the relationships between key concepts in the field to be articulated and classified. The framework proposed offers a mechanism for both classifying innovation efforts and developing an understanding of the interlinkages between the dimensions explored. It highlights that servitization efforts involve a balance of developing the right incremental and radical services; which match with the firm-level service strategy (from product-centric, through hybrid to service-centric); and that decisions should be seen in the context of the multiple levels that servitization operates at (micro—individual projects; meso—service offering portfolios and business models; and macro—industry-wide ecosystem elements and beyond). In articulating potential interactions between three key service innovation dimensions, the framework offers a systematic research agenda for servitization researchers, that provides a foundation for exploring how these factors and their interactions affect the service innovation–performance relationship.

History

School

  • Business and Economics

Department

  • Business

Published in

The Palgrave Handbook of Servitization

Pages

419 - 436

Publisher

Palgrave Macmillan, Cham

Version

AM (Accepted Manuscript)

Rights holder

© The Author(s), under exclusive license to Springer Nature Switzerland AG

Publisher statement

This chapter was accepted for publication in the book The Palgrave Handbook of Servitization and the definitive published version is available at https://doi.org/10.1007/978-3-030-75771-7_27.

Publication date

2021-07-27

Copyright date

2021

ISBN

9783030757700; 9783030757717

Language

en

Editor(s)

Marko Kohtamäki; Tim Baines; Rodrigo Rabetino; Ali Ziaee Bigdeli; Christian Kowalkowski; Rogelio Oliva; Vinit Parida

Depositor

Prof Vicky Story. Deposit date: 15 February 2022