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Responses to indirect complaints as restricted activities in Therapeutic Community meetings

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posted on 16.06.2017, 12:30 by Marco Pino
In this chapter I investigate how the staff members of a mental health Therapeutic Community in Italy avoid displays of affiliation in response to residents’ indirect (or third party) complaints. I show how this restriction can be embodied in different practices: ignoring a resident’s turn carrying a possible complaint, avoiding attending the complaint-components of a resident’s turn, and disaffiliating with a resident’s complaint. I also discuss a deviant case in which affiliation is produced and is later treated by the staff members as a problematic stance to be produced following a resident’s complaint. I argue that through a restriction on affiliation the staff members implement the institutionally-relevant identity of intermediaries, whose task is to encourage the residents’ compliance to the decisions of absent third parties.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

Producing and Managing Restricted Activities Avoidance and withholding in institutional interaction

Pages

271 - 304

Citation

PINO, M., 2015. Responses to indirect complaints as restricted activities in Therapeutic Community meetings. IN: Chevalier, F.H.G. and Moore, J. (eds). Producing and Managing Restricted Activities Avoidance and Withholding in Institutional Interaction. Amsterdam, The Netherlands: John Benjamins Publishing Company, pp.271-304

Publisher

© John Benjamins Publishing Company

Version

AM (Accepted Manuscript)

Publication date

2015

Notes

This paper is under copyright and that the publisher should be contacted for permission to re-use or reprint the material in any form.

ISBN

9027269092;9789027269096

Book series

Pragmatics & Beyond New Series;255

Language

en

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Keywords

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