File(s) under embargo
Reason: Publisher requirement.
The Innovation Lab – learning from a service design programme to support student- and educator-led education innovation
This chapter shares our experiences of designing and running a ten-week service design programme in spring of 2021: The Innovation Lab. The programme was designed for educators and students at the University of Exeter in the UK, who had been awarded institutional grants to undertake education change projects. This chapter outlines the programme’s five defining characteristics as a structured service design programme, addressing real world problems, with a cohort of educators and students, coached by designers, and that the programme was a pilot itself. We consider three tensions which emerged during the programme: service design and business as usual, people and projects, design and implementation. The discussion is framed by the intention to provide our readers with a set of prompts for planning their own programme of service design activities.
- Loughborough University London
Published inService Design for Higher Education
Pages35 - 51
- AM (Accepted Manuscript)
Publisher statementThis is an Accepted Manuscript of a book chapter published by Routledge in Service Design for Higher Education on [date of publication], available online: http://www.routledge.com/[BOOK ISBN URL].
NotesThe following chapter from this book is available in the repository at: Reflection by design: applying a design methodology to enhance student learning journey through reflective practice: https://hdl.handle.net/2134/24302191